Return and Exchange Policy

Return and Exchange Policy:

• Right to Return and Exchange: All our customers have the guaranteed right to return or exchange products. This policy applies to all items listed in our store.
  
  

• Eligibility: All products available on our store are eligible for return or exchange in accordance with the terms and conditions outlined on this page. The item must be in its original condition and packaging to qualify for return or exchange.
  
  

• Approval Time: Requests for returns or exchanges will be approved within 3 business days.
  
  

• Processing Time: Once a return or exchange request is approved, a representative will reach out to the customer within 3-5 business days.
  
  

• How to Request: To request a return or exchange, please send a message via WhatsApp to the number provided in the shipping policy or contact us through the "Contact Us" page on our website.
  
  

• Product Condition: Please photograph the product and send it along with the city, address, and order number if the item is defective, damaged, or does not meet expectations. This will facilitate the exchange process.
  
  

• Refunds: A full refund will be issued if the product received is significantly different from the description provided on our website.
  
  

• Customer Responsibility: We are not responsible for any expectations regarding the use of products that were not specified on the product page on our website.